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Patient Participation Group - Look at our Patient Participation Page

WELCOME TO OUR SURGERY

We are open 8.30 am to 6pm Monday to Friday plus extended hours on Monday Evenings and some Saturdays

Our List is "open" and we are accepting new patients

Care Quality Commission (CQC) Inspection

The surgery was inspected by the Care Quality Commission on Tuesday 6 October 2015 and was assessed as GOOD overall, at least GOOD in all areas and OUTSTANDING in the care of those with long term conditions.  A copy of the inspection report is here for convenience or you may wish to access it via the Care Quality Commission "widget" at the bottom of this page. 

Nurse Practitioner

Sister Elaine Robinson, our Nurse Practitioner, is qualified to deal with a range of minor illnesses in patients over 10 years of age such as cuts and grazes, strains and sprains, bites and stings, stomach upsets, ear and throat infections, minor scalds and burns, emergency contraception, cough and colds, sexual health advice and minor skin infections and rashes.  She is also a qualified Nurse Prescriber.  Please consider booking an appointment with Elaine rather than  use a GP appointment.

Ways to Wellness

Ways to Wellness is a new service available in the west of Newcastle aimed at those aged 40-74 who are living with a long term condition such as Diabetes, Asthma, COPD, Heart Disease, Epilepsy or Osteoporosis.  It is designed to provide non-medical support to help people to change their lifestyles and improve their health.  The doctors and nurses at Newburn recommend this programme and are very happy to refer suitable patients to the Ways to Wellness team.  Just ask the nurse or doctor.  Further information is available on the Ways to Wellness website

Extract of Fit Note Information

The Department of Health has advised us that at the end of January they will begin extracting information on Fit Notes (formerly called Sick Notes) from patient medical records. This information will be anonymised so individuals will not be identified. The data is being collected on behalf of the Department for Work and Pensions to:

  • Undertake research analysis to inform policy relating to employment and sickness absence, including evaluation of the Fit for Work programme
  • Help identify geographic level differences in return to work so that national and local providers can respond to provide appropriate services.

The surgery has no power to prevent this data extraction which will be retrospective to December 2014 and will continue until August 2018. Individuals may, however, opt out by completing the form available at this link or at reception.

Named Accountable GP

A new Department of Health policy is that all patients should have a named accountable GP. This means patients have a defined link at the surgery but does not at all interfere with your ability to see the doctor of your choice at the surgery. Details are at this link.

Local Patient Survey

The results of our recently completed 2014/15 patient survey are here.

Online Access to Detailed Medical Records and Test Results

On Wednesday 23 September 2015 the surgery enabled online access to detailed patient records.  This new functionality allows patients to access their medical record and hospital correspondence held by the surgery back to 1 May 2013.  It also restores the ability of online users to view their test results.  Access to the detailed medical record will not be automatic and patients will have to request access via their online account. This request will be reviewed by a GP who will make the decision whether or not to grant access.  In a very small number of cases the request may be refused.  Before requesting access, patients should read the information leaflet here.  Patients who do not currently have an online account may request one by completing the form here and returning it to the surgery.  Further details are on our information page.

Friends and Family Test

In December 2014 the NHS Friends and Family simple survey form was introduced for General Practice.  This allows patients to provide quick feedback about your experience with us. We are very happy to receive this feedback in hard copy in the Friends and Family box in reception or you can send it to us electronically. For more details please follow this link. The results of the survey are published on our Patient Participation Group page and you can see May's results here.

Do You Get Breathless?

Breathe Easy Newcastle West meets on the 3rd Tuesday of every month, 1:00pm-3:00pm at Denton Burn Community Association, Slatyford Lane, Denton Burn, NE5 2UQ (car park, bus routes 11, 84a)

Wi-Fi Access

The surgery is wi-fi enabled and we wish to offer this as a free service for patients.  Username and password details are available in the surgery

Surgery New Build Project - Newburn Hotel

We are currently investigating a replacement surgery within the Newburn Hotel on Station Road.  Please read the latest at this link.

21 Dec 15

Telephoning the Surgery

Our patient group recently debated the results of our annual patient survey and asked us to produce this briefing note in the hope that it will save time and frustration when telephoning us.

Lemington Centre

There is a nurse practitioner service available at Lemington Centre. Details of the service are here

We are running a GP clinic there on Monday and Wednesday mornings. Appointments necessary and through our normal 0191 229 0090 number - or book online.

Ill Children

We understand parents' concerns when children are ill, especially if this is sudden. We will offer an ill child a same-day appointment. This is likely to be quicker than waiting at A&E.

Foundation Doctor Training

The practice trains junior hospital doctors at the surgery. They have had a full year of experience working on the wards in hospital and spend four months at the surgery gaining valuable experience in primary care medicine. Drs Andrew Fretwell and Laura Williamson joined us in early April and will be working in the surgery until August 2016.

Electronic Prescription Service

In March 2013 we started prescribing electronically as part of the NHS Electronic Prescription Service.  We think this makes it easier for some patients who would otherwise have to collect paper prescriptions from the surgery.  Read this link for  further information...

4 Newburn Rd Newburn
Newcastle upon Tyne NE15 8LX
Tel: (0191) 229 0090
Fax: (0191) 267 4830

e-mail: newburnsurgery.a86038@nhs.net

This site is financed and maintained by Newburn Surgery
We do not accept any advertising
Any problems with the site mail newburnsurgery.a86038@nhs.net

 

Updated Jun 2016

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