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Patient Participation Group - Look at our Patient Participation Page


We are open 8.30 am to 6pm Monday to Friday plus extended hours on Monday Evenings and some Saturdays

Our List is "open" and we are accepting new patients

Care Quality Commission (CQC) Inspection

The surgery was inspected by the Care Quality Commission on Tuesday 6 October 2015 and was assessed as GOOD overall, at least GOOD in all areas and OUTSTANDING in the care of those with long term conditions.  A copy of the inspection report is here for convenience or you may wish to access it via the Care Quality Commission "widget" at the bottom of this page. 

Named Accountable GP

A new Department of Health policy is that all patients should have a named accountable GP. This means patients have a defined link at the surgery but does not at all interfere with your ability to see the doctor of your choice at the surgery. Details are at this link.

Local Patient Survey

The results of our recently completed 2014/15 patient survey are here.

Online Access to Detailed Medical Records and Test Results

On Wednesday 23 September 2015 the surgery enabled online access to detailed patient records.  This new functionality allows patients to access their medical record and hospital correspondence held by the surgery back to 1 May 2013.  It also restores the ability of online users to view their test results.  Access to the detailed medical record will not be automatic and patients will have to request access via their online account. This request will be reviewed by a GP who will make the decision whether or not to grant access.  In a very small number of cases the request may be refused.  Before requesting access, patients should read the information leaflet here.  Patients who do not currently have an online account may request one by completing the form here and returning it to the surgery.  Further details are on our information page.

Friends and Family Test

From 1 December the NHS Friends and Family simple survey form will be available to patients. This allows you to provide quick feedback about your experience with us. We are very happy to receive this feedback in hard copy in the Friends and Family box in reception or you can send it to us electronically. For more details please follow this link. The results of the survey are published on our Patient Participation Group page and you can see October's results here.

Do You Get Breathless?

Breathe Easy Newcastle West meets on the 3rd Tuesday of every month, 1:00pm-3:00pm at Denton Burn Community Association, Slatyford Lane, Denton Burn, NE5 2UQ (car park, bus routes 11, 84a)

Wi-Fi Access

We have recently had the surgery wi-fi enabled and wish to offer this as a free service for patients.  Username and password details are available in the surgery

Surgery New Build Project - Newburn Hotel

We are currently investigating a replacement surgery within the Newburn Hotel on Station Road.  Please read the latest at this link.

11 Aug 15

Telephoning the Surgery

Our patient group recently debated the results of our annual patient survey and asked us to produce this briefing note in the hope that it will save time and frustration when telephoning us.

Lemington Centre

There is a nurse practitioner service available at Lemington Centre. Details of the service are here

We are running a GP clinic there on Monday and Wednesday mornings. Appointments necessary and through our normal 0191 229 0090 number - or book online.

Ill Children

We understand parents' concerns when children are ill, especially if this is sudden. We will offer an ill child a same-day appointment. This is likely to be quicker than waiting at A&E.

Foundation Doctor Training

The practice trains junior hospital doctors at the surgery. They have had a full year of experience working on the wards in hospital and spend four months at the surgery gaining valuable experience in primary care medicine. Drs Jonathan Stancliffe and Jenni Whittaker joined us in early August and will be working in the surgery until December 2015.

Electronic Prescription Service

In March 2013 we started prescribing electronically as part of the NHS Electronic Prescription Service.  We think this makes it easier for some patients who would otherwise have to collect paper prescriptions from the surgery.  Read this link for  further information...

4 Newburn Rd Newburn
Newcastle upon Tyne NE15 8LX
Tel: (0191) 229 0090
Fax: (0191) 267 4830


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Updated Nov 2015

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