We are open 8.30 am to 6pm Monday to Friday plus extended
hours on Monday Evenings and some Saturdays
Our List is "open" and we are accepting new patients
The Surgery is closed on Good Friday
and Easter Monday. Newcastle Pharmacy opening hours across
the Easter and Spring Bank Holidays are
Local Patient Survey
The results of our recently completed 2014/15
patient survey are
Patients with a System Online username and
password can now see test results online. These results
are always vetted by a GP before being made available. if
there is anything wrong with the result we will still telephone
you. If you have had a test and not heard from us then
please continue to check with reception or view the results
Friends and Family Test
From 1 December the NHS Friends and Family simple survey form will be available to patients. This allows you to provide quick feedback about your experience with us.We are very happy to receive this feedback in hard copy in the Friends and Family box in reception or you can send it to us electronically. For more details please follow this
link. The results of the survey are published on our
Participation Group page.
We have recently had the surgery wi-fi enabled and wish to offer
this as a free service for patients. Username and password
details are available in the surgery
Prescription Collection Services - Warning
again the surgery has been made aware of companies cold calling
patients to offer prescription collection services and in some
cases suggesting this is with the agreement of the Practice.
Some surgeries have reported a company claiming to be part of
the NHS and using the call to extract sensitive information from
patients. Newburn does not endorse any company cold
calling patients and requesting their medication details. Please
be very careful about giving your personal and medical details
to anyone calling you unless you are happy to do so and have
properly identified to whom you are talking. If you have any
concerns please contact us or your regular pharmacist to discuss
Surgery New Build Project - Newburn Hotel
We are currently investigating a replacement
surgery within the Newburn Hotel on Station Road. Please read the latest at this
Telephoning the Surgery
Our patient group recently debated the results
of our annual patient survey and asked us to produce this
briefing note in the hope that it will save time and
frustration when telephoning us.
A new nurse-led walk-in centre has commenced at
the Lemington Centre. Details of the service are
Note that in addition to our usual Wednesday
morning GP clinic at Lemington, we are now running a GP clinic
on Monday mornings. Appointments necessary and through our
normal 0191 229 0090 number - or book online.
parents' concerns when children are ill, especially if this is
sudden. We will offer an ill child a same-day appointment.
This is likely to be quicker than waiting at A&E.
Care Quality Commission
The Care Quality Commission conducted a routine inspection of the practice on
Wednesday 4 September and indicated that we comply with their standards. A full report
has been published on the CQC web site which you can access
via the link in the CQC panel below. Or a copy is at
Foundation Doctor Training
The practice trains junior hospital doctors at the
surgery. They have had a full year of experience working on the
wards in hospital and spend four months at the surgery gaining
valuable experience in primary care medicine. Drs Harriet
Morton and Becky Lisseter joined us on 3 December and will be in
the surgery until April 2015.
Electronic Prescription Service
In March 2013 we started prescribing electronically as part of the NHS Electronic Prescription Service.
We think this makes it easier for some patients who would
otherwise have to collect paper prescriptions from the surgery.
Read this link for further information...
4 Newburn Rd Newburn
Newcastle upon Tyne NE15 8LX
Tel: (0191) 229 0090
Fax: (0191) 267 4830
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