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Patient Participation Group - Look at our Patient Participation Page

WELCOME TO OUR SURGERY

We are open 8.30 am to 6pm Monday to Friday plus extended hours on Monday Evenings and some Saturdays

Our List is "open" and we are accepting new patients

Improving Online Access

As part of a DoH programme to improve online access to GP services, the surgery has just opened access to the Summary Care Record.  This allows SystmOnline users to see that part of their medical record which contains allergies, medication and any sensitivities to medication.  SystmOnline is a secure application which interfaces with your electronic medical record and allows you to access certain GP services, such as appointment booking, over the internet.  Ask at reception for a password or read here for more information

Prescription Collection Services - Warning

Yet again the surgery has been made aware of companies cold calling patients to offer prescription collection services and in some cases suggesting this is with the agreement of the Practice. Some surgeries have reported a company claiming to be part of the NHS and using the call to extract sensitive information from patients.  Newburn does not endorse any company cold calling patients and requesting their medication details. Please be very careful about giving your personal and medical details to anyone calling you unless you are happy to do so and have properly identified to whom you are talking. If you have any concerns please contact us or your regular pharmacist to discuss matters further

Surgery New Build Project - Newburn Hotel

We are currently investigating a replacement surgery within the Newburn Hotel on Station Road.  NHS England has asked us to engage with patients and seek their views.  Please read the latest as this link and complete the simple patient survey form here.

Telephoning the Surgery

Our patient group recently debated the results of our annual patient survey and asked us to produce this briefing note in the hope that it will save time and frustration when telephoning us.

Lemington Centre

A new nurse-led walk-in centre has commenced at the Lemington Centre.  Details of the service are here

Note that in addition to our usual Wednesday morning GP clinic at Lemington, we are now running a GP clinic on Monday mornings.  Appointments necessary and through our normal 0191 229 0090 number - or book online.

Ill Children

We understand parents' concerns when children are ill, especially if this is sudden. We will offer an ill child a same-day appointment. This is likely to be quicker than waiting at A&E.

Care Quality Commission Inspection

The Care Quality Commission conducted a routine inspection of the practice on Wednesday 4 September and indicated that we comply with their standards. A full report has been published on the CQC web site which you can access via the link in the CQC panel below.  Or a copy is at this link.

Foundation Doctor Training

The practice trains junior hospital doctors at the surgery. They have had a full year of experience working on the wards in hospital and spend four months at the surgery gaining valuable experience in primary care medicine. Drs Alistair Rogers and Will Briggs joined us on 4 August and will be in the surgery until December 2014.

Electronic Prescription Service

In March 2013 we started prescribing electronically as part of the NHS Electronic Prescription Service.  We think this makes it easier for some patients who would otherwise have to collect paper prescriptions from the surgery.  Read this link for  further information...

4 Newburn Rd Newburn
Newcastle upon Tyne NE15 8LX
Tel: (0191) 229 0090
Fax: (0191) 267 4830

e-mail: newburnsurgery.a86038@nhs.net

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Updated September 2014

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