We are open 8.30 am to 6pm Monday to Friday plus extended
hours on Monday Evenings and some Saturdays
The surgery will be closed on Bank Holiday Monday
31 August 2015. Opening arrangements for local pharmacies
are in this document.
Our List is "open" and we are accepting new patients
Named Accountable GP
A new Department of Health policy is that all patients should have a named accountable GP. This means patients have a defined link at the surgery but does not at all interfere with your ability to see the doctor of your choice at the surgery. Details are at this
Local Patient Survey
The results of our recently completed 2014/15 patient survey are
We have been informed by TPP, our clinical
system provider, that they have disabled the online test results
facility in SystmOnline. The explanation is that this
functionality will be incorporated into wider changes being put
in place to permit patients to have greater access to their
medical record. It is not clear when this will be
available. We are frustrated by this poorly-explained
change and the loss of useful functionality. We hope we
will be able to restore this facility but at present have no
clear idea when this will be possible.
Friends and Family Test
From 1 December the NHS Friends and Family simple survey form will be available to patients. This allows you to provide quick feedback about your experience with us. We are very happy to receive this feedback in hard copy in the Friends and Family box in reception or you can send it to us electronically. For more details please follow this
link. The results of the survey are published on our
Participation Group page and you can see July's results
Do You Get Breathless?
Breathe Easy Newcastle West
meets on the 3rd Tuesday of every month,
Denton Burn Community Association, Slatyford Lane, Denton
Burn, NE5 2UQ
(car park, bus routes 11, 84a)
We have recently had the surgery wi-fi enabled and wish to offer
this as a free service for patients. Username and password
details are available in the surgery
Surgery New Build Project - Newburn Hotel
We are currently investigating a replacement
surgery within the Newburn Hotel on Station Road. Please read the latest at this
11 Aug 15
Telephoning the Surgery
Our patient group recently debated the results
of our annual patient survey and asked us to produce this
briefing note in the hope that it will save time and
frustration when telephoning us.
There is a nurse practitioner service available at Lemington Centre. Details of the service are
We are running a GP clinic there on Monday and Wednesday
mornings. Appointments necessary and through our
normal 0191 229 0090 number - or book online.
parents' concerns when children are ill, especially if this is
sudden. We will offer an ill child a same-day appointment.
This is likely to be quicker than waiting at A&E.
Care Quality Commission
The Care Quality Commission conducted a routine inspection of the practice on
Wednesday 4 September 2013 and indicated that we comply with their standards. A full report
has been published on the CQC web site which you can access
via the link in the CQC panel below. Or a copy is at
Foundation Doctor Training
The practice trains junior hospital doctors at the
surgery. They have had a full year of experience working on the
wards in hospital and spend four months at the surgery gaining
valuable experience in primary care medicine. Drs Jonathan Stancliffe
and Jenni Whittaker joined us in early August and will be
the surgery until December 2015.
Electronic Prescription Service
In March 2013 we started prescribing electronically as part of the NHS Electronic Prescription Service.
We think this makes it easier for some patients who would
otherwise have to collect paper prescriptions from the surgery.
Read this link for further information...
4 Newburn Rd Newburn
Newcastle upon Tyne NE15 8LX
Tel: (0191) 229 0090
Fax: (0191) 267 4830
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