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Patient Participation Group - Look at our Patient Participation Page

WELCOME TO OUR SURGERY

We are open 8.30 am to 6pm Monday to Friday plus extended hours on Monday Evenings and some Saturdays

Our List is "open" and we are accepting new patients

Surgery New Build Project - Newburn Hotel

We are currently investigating a replacement surgery within the Newburn Hotel on Station Road.  NHS England has asked us to engage with patients and seek their views.  Please read the latest as this link and complete the simple patient survey form here.

Bogus Callers

We have been alerted to a local incident where 2 people arrived at a patient's home saying they were checking whether doctors and nurses were giving the right treatment.  They looked through medication and made comments.  The patient asked them to leave.  Some time later the patient checked her handbag to find 250 missing.

Police have been informed.

Tramadol

The Department of Health has reclassified Tramadol as a Controlled Drug from 10 June 2014 which places some constraints on prescriptions.  If you normally receive this drug on a repeat prescription your pharmacy will be unable to dispense it on existing repeat prescriptions after this date and we will have to issue a new prescription for the painkiller.  It will also not be available on electronic prescribing.

Telephoning the Surgery

Our patient group recently debated the results of our annual patient survey and asked us to produce this briefing note in the hope that it will save time and frustration when telephoning us.

Lemington Centre

A new nurse-led walk-in centre has commenced at the Lemington Centre.  Details of the service are here

Note that in addition to our usual Wednesday morning GP clinic at Lemington, we are now running a GP clinic on Monday mornings.  Appointments necessary and through our normal 0191 229 0090 number - or book online.

The Care.Data Programme

As a result of adverse criticism of the programme, data extraction has been delayed for 6 months from March 2014.  Further details are at this link.

Ill Children

We understand parents' concerns when children are ill, especially if this is sudden. We will offer an ill child a same-day appointment. This is likely to be quicker than waiting at A&E.

Prescription Ordering and Feedback Forms

We have had a problem with hackers using our prescription ordering and feedback forms. As a result we are asking patients to use Systmonline instead. We have now taken these forms off line. Read more..

Care Quality Commission Inspection

The Care Quality Commission conducted a routine inspection of the practice on Wednesday 4 September and indicated that we comply with their standards. A full report has been published on the CQC web site which you can access via the link in the CQC panel below.  Or a copy is at this link.

Changes to The Way in Which We Share Information With Other Health Professionals

To meet the requirements of the Government's Care Record Guarantee, the Department of Health has mandated changes to the way in which we share information with other Health Professionals. Such information sharing always requires your consent. For more information please click here.

Online Access to the Surgery Now Available as an Apple and Android App

You can save time trying to reach us on on the telephone by arranging appointments and ordering repeat prescriptions online.  Please consider requesting a SystmOnline password from reception.  More information here.

Foundation Doctor Training

The practice trains junior hospital doctors at the surgery. They have had a full year of experience working on the wards in hospital and spend four months at the surgery gaining valuable experience in primary care medicine. Dr Tarsem Madhar joined us on 2 April and will be in the surgery until August 2014.

Electronic Prescription Service

From March we started prescribing electronically as part of the NHS Electronic Prescription Service.  We hope this will make it easier for some patients who currently have to collect paper prescriptions from the surgery.  Read this link for  further information...

4 Newburn Rd Newburn
Newcastle upon Tyne NE15 8LX
Tel: (0191) 229 0090
Fax: (0191) 267 4830

e-mail: newburnsurgery.a86038@nhs.net

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Any problems with the site mail newburnsurgery.a86038@nhs.net

 


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