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Patient Participation Group - Look at our Patient Participation Page

WELCOME TO OUR SURGERY

We are open 8.30 am to 6pm Monday to Friday plus extended hours on Monday Evenings and some Saturdays

The surgery will be closed on Bank Holiday Monday 31 August 2015.  Opening arrangements for local pharmacies are in this document.

Our List is "open" and we are accepting new patients

Named Accountable GP

A new Department of Health policy is that all patients should have a named accountable GP. This means patients have a defined link at the surgery but does not at all interfere with your ability to see the doctor of your choice at the surgery. Details are at this link.

Local Patient Survey

The results of our recently completed 2014/15 patient survey are here.

Test Results

We have been informed by TPP, our clinical system provider, that they have disabled the online test results facility in SystmOnline.  The explanation is that this functionality will be incorporated into wider changes being put in place to permit patients to have greater access to their medical record.  It is not clear when this will be available.  We are frustrated by this poorly-explained change and the loss of useful functionality.  We hope we will be able to restore this facility but at present have no clear idea when this will be possible.

Friends and Family Test

From 1 December the NHS Friends and Family simple survey form will be available to patients. This allows you to provide quick feedback about your experience with us. We are very happy to receive this feedback in hard copy in the Friends and Family box in reception or you can send it to us electronically. For more details please follow this link. The results of the survey are published on our Patient Participation Group page and you can see July's results here.

Do You Get Breathless?

Breathe Easy Newcastle West meets on the 3rd Tuesday of every month, 1:00pm-3:00pm at Denton Burn Community Association, Slatyford Lane, Denton Burn, NE5 2UQ (car park, bus routes 11, 84a)

Wi-Fi Access

We have recently had the surgery wi-fi enabled and wish to offer this as a free service for patients.  Username and password details are available in the surgery

Surgery New Build Project - Newburn Hotel

We are currently investigating a replacement surgery within the Newburn Hotel on Station Road.  Please read the latest at this link.

11 Aug 15

Telephoning the Surgery

Our patient group recently debated the results of our annual patient survey and asked us to produce this briefing note in the hope that it will save time and frustration when telephoning us.

Lemington Centre

There is a nurse practitioner service available at Lemington Centre. Details of the service are here

We are running a GP clinic there on Monday and Wednesday mornings. Appointments necessary and through our normal 0191 229 0090 number - or book online.

Ill Children

We understand parents' concerns when children are ill, especially if this is sudden. We will offer an ill child a same-day appointment. This is likely to be quicker than waiting at A&E.

Care Quality Commission Inspection

The Care Quality Commission conducted a routine inspection of the practice on Wednesday 4 September 2013 and indicated that we comply with their standards. A full report has been published on the CQC web site which you can access via the link in the CQC panel below.  Or a copy is at this link.

Foundation Doctor Training

The practice trains junior hospital doctors at the surgery. They have had a full year of experience working on the wards in hospital and spend four months at the surgery gaining valuable experience in primary care medicine. Drs Jonathan Stancliffe and Jenni Whittaker joined us in early August and will be working in the surgery until December 2015.

Electronic Prescription Service

In March 2013 we started prescribing electronically as part of the NHS Electronic Prescription Service.  We think this makes it easier for some patients who would otherwise have to collect paper prescriptions from the surgery.  Read this link for  further information...

4 Newburn Rd Newburn
Newcastle upon Tyne NE15 8LX
Tel: (0191) 229 0090
Fax: (0191) 267 4830

e-mail: newburnsurgery.a86038@nhs.net

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Updated Aug 2015

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