| Surgery Area |
We cover Newburn, Throckley, Walbottle, North Walbottle, West Denton,
Chapel House, Chapel Park and Lemington. A map of the practice
boundary is here.
Our policy is that patients must be within our Practice boundary to
register with us. The reason for is that we are justifiably
required to conduct home visits for those patients who need them and we
prefer to use GP time seeing patients rather than driving around the
city. If you move beyond the practice boundary you should expect
to change GPs. |
| Surgery Times |
We are open between 8.30am and 6.00pm Monday to Friday.
We also offer late appointments and are open between 6.30pm and 7.00pm
on Mondays and Thursdays and between 9.00am and 11am on some Saturdays |
| Consulting Times |
| Monday |
8.50-11.50 |
3.10-5.40
6:30-6:50 |
| Tuesday |
8.50-11.50 |
3.10-5.40 |
| Wednesday |
8.50-11.50 |
emergency service only |
| Thursday |
8.50-11.50 |
3.10-5.40
6:30-6:50 |
| Friday |
8.30-11.50 |
3.10-5.40 |
| Saturdays |
9:00-11:00 |
One per month |
|
| Bus Routes |
Convenient frequent services include Busways 22 and
71 |
| Accessibility |
Wheelchair users are able to access the building and some of the consulting rooms. The practice has a portable loop system available for those hard of hearing. The practice information leaflet is available on audio cassette and in an alternative easy to read format. Please ask the receptionist, nurse or doctor for more information. |
| Appointments |
In order to give everyone enough time with the doctor, we only see
people by appointment. If you feel you cannot wait, the appointment will
be the same day. If you cannot keep your appointment please remember to
CANCEL IT - someone else will be able to have it. Did you
know that most months about 93% of all of our appointments are
attended as planned. 7% of appointments are normally "Did Not
Attends" and waste almost a week of clinical time which could be
allocated to other patients. Help us to drive this figure down. |
| Telephone Appointments |
You can book a telephone appointment with a doctor which often saves
time and effort for both you and the doctor. Just ask the
receptionist. |
| Home Visits |
These are only for people who are not well enough to come to the surgery. Please telephone the surgery before 10.45am. The receptionist
will ask why you want a visit - this is to help the doctor assess the
urgency of the visit and to plan their routes. The doctor may telephone
you for further information. If it is an emergency please state this
clearly. |
| Continuity of Care |
None of our doctors work full time in the surgery and most have
other medical interests which benefit the practice or wider community.
This, and demand from other patients, is one of the reasons you may not
be able to see a particular doctor in the timeframe you wish. We
will try to accommodate your requirement and you should let the
receptionist know you want to see a particular doctor. To improve
continuity of care for patients with long term conditions we recommend
that you alternate with 2 doctors wherever possible. |
| Messages |
Our receptionists are trained to deal with most queries and will pass
on messages to the doctors. If you need to speak to your doctor personally
please ask the receptionist who will arrange a time for you. |
| Research |
We support a number of research projects undertaken by local hospitals
and Newcastle University Medical School. Only anonymous information about
individuals or groups of patients is provided by the practice as part of
this. |
| Data Protection |
When you register as a patient with this practice your details are
passed to the Health Authority which will update its records accordingly
and arrange for the transfer of your medical records from your previous
doctor. In addition, other parts of the National Health Service may have
access to your personal information from time to time. For example if you
are receiving hospital treatment the hospital will require details of your
relevant medical history.
You have the right to see your medical records. We have an information sheet about this with a link to the application form if you want to apply. |
| Nights and Weekends |
If you need to contact a doctor out of the usual surgery hours, ring the surgery number 229 0090 and note down the number of the doctor on call for emergencies. The duty doctor may provide telephone advice or arrange to see you at the out of hours centre. Housebound or seriously ill patients will be visited. Note: The out of hours service became the responsibility of the Newcastle Primary Care Trust as from 1st September 2004.
You may also contact NHS Direct on 0845 4647. |
| Repeat Prescriptions |
These are issued if previously agreed with the doctor. There are two
kinds:-
Regular medication will be issued every four weeks. You don't
need to order these.
Medication needed occasionally will be issued on
request and will be ready by 3pm the following day.
Repeat prescriptions may be ordered by phone, in person, online if you have registered for the SystmOne Online service or even on this website by using the form. |
| Hospital Tests |
These include blood and urine. Any samples requested by the doctor or
nurse for hospital tests must be labelled with your name and left at the
surgery reception desk before 2.15pm. The receptionist will tell you when
the result will be back and you should then either telephone or call at
the surgery to find out whether further treatment or an appointment is
needed. |
| Confidentiality |
All patient records on file or in the computer are confidential. In
order to maintain confidentiality of laboratory and x-ray results, reports
will be given only to patients themselves or to parents of minors if
appropriate.
Occasionally medical students and practice-approved research workers
will have access to patients' records. They will be required to observe
the same rules of confidentiality as members of staff. If you object to
your medical records being used in this way please inform the practice
manager and your notes will be marked accordingly.
In some circumstances it is necessary for us to share information about
you. We will only do this if it is in your interest or the interest of
public health. Whenever practical we shall remove details which identify
you and will seek your permission first. The sharing of personal
information is strictly controlled by law. Anyone who receives information
from us is also under a legal duty to keep it confidential. |
| Changing your Address |
Please let us know whenever you change your address or phone number. |
