| Surgery Area
|
We cover Newburn, Throckley, Walbottle, North Walbottle, West Denton,
Chapel House, Chapel Park and Lemington
|
| Surgery Times
|
We are open between 8.30am and 6.00pm Monday to Friday.
|
| Consulting Times
|
| Monday
|
8.50-11.50
|
3.30-5.40
|
| Tuesday
|
8.50-11.50
|
3.30-5.40
|
| Wednesday
|
8.50-11.50
|
emergencies only
|
| Thursday
|
8.50-11.50
|
3.30-5.40
|
| Friday
|
8.30-11.50
|
3.30-5.40
|
|
| Bus Routes
|
Convenient frequent services include Busways 21, 22, 37, 49 and
71
|
| Accessibility
|
Wheelchair users are able to access the building and some of the consulting rooms. The practice has a portable loop system available for those hard of hearing. The practice information leaflet is available on audio cassette and in an alternative easy to read format. Please ask the receptionist, nurse or doctor for more information.
|
| Appointments
|
In order to give everyone enough time with the doctor, we only see
people by appointment. If you feel you cannot wait, the appointment will
be the same day. If you cannot keep your appointment please remember to
CANCEL IT - someone else will be able to have it.
|
| Home Visits
|
These are only for people who are not well enough to come to the surgery. Please telephone the surgery before 10.45am. The receptionist
will ask why you want a visit - this is to help the doctor assess the
urgency of the visit and to plan their routes. The doctor may telephone
you for further information. It it is an emergency please state this
clearly.
|
| Messages
|
Our receptionists are trained to deal with most queries and will pass
on messages to the doctors. If you need to speak to your doctor personally
please ask the receptionist who will arrange a time for you.
|
| Research
|
We support a number of research projects undertaken by local hospitals
and Newcastle University Medical School. Only anonymous information about
individuals or groups of patients is provided by the practice as part of
this.
|
| Data Protection
|
When you register as a patient with this practice your details are
passed to the Health Authority which will update its records accordingly
and arrange for the transfer of your medical records from your previous
doctor. In addition, other parts of the National Health Service may have
access to your personal information from time to time. For example if you
are receiving hospital treatment the hospital will require details of your
relevant medical history.
You have the right to see your medical records. We have an information sheet about this with a link to the application form if you want to apply.
|
| Nights and Weekends
|
If you need to contact a doctor out of the usual surgery hours, ring the surgery number 229 0090 and note down the number of the doctor on call for emergencies. The duty doctor may provide telephone advice or arrange to see you at the out of hours centre. Housebound or seriously ill patients will be visited. Note: The out of hours service became the responsibility of the Newcastle Primary Care Trust as from 1st September 2004.
|
| Repeat Prescriptions
|
These are issued if previously agreed with the doctor. There are two
kinds:-
Regular medication will be issued every four weeks. You don't
need to order these.
Medication needed occasionally will be issued on
request and will be ready by 3pm the following day.
Repeat prescriptions may be ordered by phone, in person, or even on this website by using the form.
|
| Hospital Tests
|
These include blood and urine. Any samples requested by the doctor or
nurse for hospital tests must be labelled with your name and left at the
surgery reception desk before 2.15pm. The receptionist will tell you when
the result will be back and you should then either telephone or call at
the surgery to find out whether further treatment or an appointment is
needed.
|
| Confidentiality
|
All patient records on file or in the computer are confidential. In
order to maintain confidentiality of laboratory and x-ray results, reports
will be given only to patients themselves or to parents of minors if
appropriate.
Occasionally medical students and practice-approved research workers
will have access to patients' records. They will be required to observe
the same rules of confidentiality as members of staff. If you object to
your medical records being used in this way please inform the practice
manager and your notes will be marked accordingly.
In some circumstances it is necessary for us to share information about
you. We will only do this if it is in your interest or the interest of
public health. Whenever practical we shall remove details which identify
you and will seek your permission first. The sharing of personal
information is strictly controlled by law. Anyone who receives information
from us is also under a legal duty to keep it confidential.
|
| Freedom of Information |
The surgery is registered under the Freedom of Information Act. The information can be accessed at www.foi.nhs.uk/practice?id=5398. |
| Changing your Address
|
Please let us know whenever you change your address or phone number.
If you move outside the practice area, please do not assume that we can
continue to care for you.
|
