Coronavirus (COVID-19)

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Welcome to Newburn Surgery

Newburn Surgery has been offering excellent patient-centred health care for over 90 years. Our website is here to help you understand all the services we offer and how to access them. If you are already registered for online services. Access SystmOnline.

 

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Face Coverings

PLEASE NOTE: From Monday 15th June all patients are required to wear a face covering when attending the practice.

 

FLU CLINICS - starting soon!

This year because of Covid - 19 we are running large clinics out of Throckley Primary Care.

The dates planned so far are:

  • Saturday 26th September (all day)
  • Saturday 10th October (all day)

Newburn Surgery patients who are eligible for a flu vaccination will shortly receive their invitation to attend a flu clinic.

WHEN YOU GET YOUR APPOINTMENT PLEASE LET US KNOW IF YOU DO NOT WANT TO HAVE THE FLU VACCINATION. 

A 3rd clinic will be arranged after the 10th October and invitations will be sent out in due course.

Please note that people in the 50-64-year old age group will not be vaccinated until November and December, providing there is sufficient vaccine, and no appointments will be offered for this age group until then. This is to ensure that those who are most at risk are vaccinated first.  If you are 50-64 and you are in one of the other groups which is eligible for the flu vaccination, for example you have a health condition which puts you at risk from the flu, you will be invited earlier.

 

New Telephone System

Important Patient Notice – New Telephone System will be live from Tuesday 17th August

What can patients expect?

When the change happens we will have to add a welcome to the surgery message which includes information about Coronavirus.

  1. You will be placed in a queue when you call us. This means you know exactly where your call is placed rather than getting the engaged tone.
  2. Option 1: This is the prescriptions line where you can leave a voicemail telling us what you need. The admin team will pick your message up and process your request. Receptionists will not be able to process your prescriptions on the appointments line.
  3. Option 2: This will take you through to reception. All our appointments remain as telephone triage calls from the doctor or nurse who will decide if you should come in to the surgery.
  4. Doctors have asked the reception team to ask you some simple questions about why you have called the surgery.  Not every patient needs to speak to a doctor and reception will know who will best be able to help you.  

How can patients help us?

  1. Every day we process a lot of telephone calls into the surgery. Especially first thing on a morning. This does not mean we need more staff, it means we need patients to have all the information they need to contact the surgery by all the methods available.
  2. Not every patient who calls the surgery actually needs a same day appointment. If it is not urgent you could try calling later in the day or by any of the other methods available to you.

How can patients contact the surgery?

Go to our appointments page

 

Primary Care Networks

Newburn Surgery is part of Newcastle Outer West Primary Care Network. More information and updates on our Primary Care Network page.

 

Social Prescribing

Social prescribing, sometimes referred to as community referral, is a means of enabling GPs, nurses and other primary care professionals to refer people to a range of local, non-clinical services. At the Surgery we have access to Ways to Wellness  the social prescribing navigation service and our Primary Care Network Link Worker has a clinic every Thursday afternoon.

 

 

Spotlight On CARERS

A carer is anyone who cares, unpaid, for a friend or family member who due to illness, disability, a mental health problem or addiction cannot cope without their support.

At Newburn Surgery we are keen to identify which of our patients are carers. Please go to our Carers page for all the information on how we can help you.

Are you a Carer? Then you might he interested in this video entitled:

An integrated approach to the identification and assessment of carer health and wellbeing:

 

Other News and Information

Patient Participation Group

Did you know we have a Patient Participation Group?

The purpose of the Patient Participation Group is to help us access and use your ideas for new projects and gaining your views as to how the practice can improve and develop.

More Information

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