Welcome to Newburn Surgery
Newburn Surgery has been offering excellent patient-centred health care for over 90 years. Our website is here to help you understand all the services we offer and how to access them. If you are already registered for online services, click here to access SystmOnline
PLEASE NOTE: From Monday 15th June all patients are required to wear a face covering when attending the practice
Important Patient Notice – New Telephone System **Coming Soon**
In the next couple of weeks we will be getting a new phone system put in.
Why are we doing this?
- Our system is being changed ahead of the deadline for all phones to be on the new system.
- We make many more outgoing telephone calls to patients due to telephone triages and consultations. We expect this to continue. We need more lines to ring out on.
What can patients expect?
When the change happens we will have to add a welcome to the surgery message which includes information about Coronavirus.
- You will be placed in a queue when you call us. This means you know exactly where your call is placed rather than getting the engaged tone.
- You will have an option to choose the prescriptions line where you can leave a voicemail telling us what you need. The admin team will pick your message up and process your request. Receptionists will not be able to process your prescriptions on the appointments line.
- The other option will take you through to reception. All our appointments remain as telephone triage calls from the doctor or nurse who will decide if you should come in to the surgery.
- Doctors have asked the reception team to ask you some simple questions about why you have called the surgery. Not every patient needs to speak to a doctor and reception will know who will best be able to help you.
How can patients help us?
- Every day we process a lot of telephone calls into the surgery. Especially first thing on a morning. This does not mean we need more staff, it means we need patients to have all the information they need to contact the surgery by all the methods available.
- Not every patient who calls the surgery actually needs a same day appointment. If it is not urgent you could try calling later in the day or by any of the other methods available to you.
How can patients contact the surgery?
Response to COVID-19
As the COVID restrictions ease, it is important to remember that the Coronavirus continues to circulate and that the NHS needs to balance the requirement to deliver routine services whilst continuing to protect patients and staff. There is also the risk that there could be another spike in workload, particularly in the autumn when it may not be clear what might be flu or colds and what might be COVID; track and trace could result in the loss of staff workforce with very little notice.
For this reason, the central government message continues to be "TALK BEFORE YOUR WALK". Many problems can be dealt with by phone advice or video consultation. If you do need to be seen, arrangements will be made to see you.
- Don't come to surgery unless you have an appointment.
- don't simply go to the A&E or Urgent Care Centres without calling NHS111 or the practice first. The exceptions might be potentially life threatening emergencies such as suspected heart attacks, strokes, breathlessness
- if you have symptoms that might be COVID19 (new breathless, new continuous cough, temperature above 37.8C or loss of sense of smell or taste) then self isolate and follow the advice on gov.uk website. If you feel unwell, contact NHS111
We are open to serve our community and have continued to do so throughout the whole pandemic.It is as equally important not to put off contacting us if you have symptoms that you are concerned about, as it is to protect the NHS where conditions could be self managed.
Update for Patients 24.6.20
Our GP’s and staff would like to thank all our patients for being accommodating and accepting of all the changes we have had to rapidly implement over the past months.
At the end of March we moved very swiftly to a total triage model, cancelling most face-to-face appointments and replacing them with the eConsult system, telephone consultations as well as doing video consultations.Our nursing team has also adapted well and although we have continued to see a limited number of patients face-to-face, a lot of the long term condition reviews have been conducted over the telephone or video.
We are now being asked by NHS England and the Government to increase activity at the Practice. Invitations for cervical screening are returning to normal recall, and we’re being encouraged to do as much as we can in the way of routine work now to avoid a big backlog when we hit flu season.
We therefore are encouraging patients to attend the practice for their routine blood tests and health checks, if they receive an invitation. We can reassure you that we’re cleaning all surfaces and equipment throughout the day, wearing appropriate PPE and taking all precautions so that we can to protect both patients and staff. We understand that some patients will be reluctant to come to the practice but the number of patients being seen face to face remains quite low.
Arriving at the Surgery
We are limiting the amount of patients who can sit in the waiting room and we are asking you to remain outside if we are full. We are asking patients to arrive on time for appointments, as if you arrive early you will possibly need to remain outside. We do appreciate that doctors and nurses can run late with appointments and you may have turned up on time but we will always do our best to see you as soon as we can.
From Monday 15th June we have followed guidelines and have been asking all patients to wear a face covering when they attend the Practice. We have installed screening around our reception desk as well, as a further level of protection between our staff and patients.
If you have any queries or concerns, do please contact the Practice.
Coronavirus - *** Requests for Doctors notes (Med 3) & Letter to cover absence ***
In accordance with Government advice in response to the Coronavirus pandemic, it is inevitable that a number of employees will be required to quarantine themselves at home for 14 days because other members of the household are showing symptoms. Under such circumstances, your GP will not be able to issue a sick note as the time off work is not due to an illness, and is not affecting your ability to work, but rather is a precaution to avoid transmission of any illness that is yet to produce symptoms.
Your employer needs to understand that the reason for this self isolation is to protect the welfare of your work colleagues and the wider community. If absolutely necessary, we understand that you may be able to contact NHS 111 for a note to request confirmation of the suspected Coronavirus diagnosis, to show to your employer.
Whilst we appreciate this may cause some difficulties between you and your employer, these actions are in accordance with government guidelines. GPs have a responsibility to prioritise the assessment and management of the healthcare needs of patients who are acutely unwell, rather than spending time dealing with requests for sick notes, particularly when it is not possible to issue a Med 3.
Additionally, for children who had taken time off school prior to the Government's decision to close schools with effect from 20 March 2020, there is no NHS requirement for GPs to provide letters to the school to confirm this.
As I am sure you will appreciate, with the rapidly evolving pandemic situation, and the already existing pressures on GPs to meet the day to day demands from unwell patients, the practice is unable to accommodate a school request for a GP letter. We hope that schools will work with parents to ensure any time off had been appropriately recorded without the need for a doctor's note.
Following government advice we are changing our appointment system. Updated 7.4.20
- Anyone who requests an appointment will need to speak to a GP first. This is so the doctor can assess you to decide if you need to come in to the surgery to be seen. You will be given a telephone consultation with the GP who will try and call you as near to that time as possible.
- We are no longer sending out letters to patients with long term conditions to come in for their review. Instead we will book you into a telephone consultation with the practice nurses who will complete a review with you. If they feel you need to come into the surgery they will book an appointment.
- We can't do a full review on the telephone and so we will be keeping a waiting list for patients with conditions such as diabetes, asthma, COPD and others who would have had birthday reviews and we will call you in when we are able to.
- If you think your problem can be dealt with online please use our e-consult service accessed via our website. This might be good for repeat fit notes/ medication that is not on repeat or if you want to tell us about your health. A doctor will respond to the eConsult by the next day.
- You can also complete the contact us form on this website.
- Please do not turn up at the surgery without an appointment, please telephone or email first.
- Please request medication online or via the NHS app where possible as we are not allowing patients in the surgery to order them. If you have not nominated a pharmacy we will nominate one for you but you vcan change it anytime by letting us know who you would prefer.
We are still available for you, but these measures are being taken to protect vulnerable people and to protect our staff, as well as dealing with increased patient numbers and staff sickness. We understand how worried people are feeling, and we do not want to add to this worry - hopefully these measures will reassure you that we are working hard to stop unnecessary spread of infection whilst still being able to support people who need us.
Use the NHS 111 online coronavirus service if:
- you feel you cannot cope with your symptoms at home
- your condition gets worse
- your symptoms do not get better after 7 days
For region specific coronavirus information and advice in:
England visit NHS UK coronavirus section
Primary Care Networks
Newburn Surgery is part of Newcastle Outer West Primary Care Network. More information and updates on our Primary Care Network page.
Social prescribing, sometimes referred to as community referral, is a means of enabling GPs, nurses and other primary care professionals to refer people to a range of local, non-clinical services. At the Surgery we have access to Ways to Wellness the social prescribing navigation service and our Primary Care Network Link Worker has a clinic every Thursday afternoon.
Spotlight On CARERS
A carer is anyone who cares, unpaid, for a friend or family member who due to illness, disability, a mental health problem or addiction cannot cope without their support.
At Newburn Surgery we are keen to identify which of our patients are carers. Please go to our Carers page for all the information on how we can help you.
Are you a Carer? Then you might he interested in this video entitled:
An integrated approach to the identification and assessment of carer health and wellbeing:
Other News and Information
Patient Participation Group
Did you know we have a Patient Participation Group?
The purpose of the Patient Participation Group is to help us access and use your ideas for new projects and gaining your views as to how the practice can improve and develop.
Visit Self Care
111 is the NHS non-emergency number. It’s fast, easy and free. Call 111 and speak to a highly trained adviser, supported by healthcare professionals.
Visit NHS 111
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