CARERS

Practice services for carers

This section of our website is dedicated to carers - anyone, including children and adults who looks after a family member, partner or friend who needs help because of their illness, frailty, disability, a mental health problem or an addiction and cannot cope without their support. The care they give is unpaid.

We want to know if you are a carer so that we provide for your needs as well as those of the person you are caring for. If you are a carer please let us know by completing our carers form or just letting someone at the Surgery know.

Dr Ian Morgan is the practice lead for carers.

Details of local carer services are available on the Newcastle City Council website including their information leaflet for carers. Carers are entitled to an assessment of their needs, details included in the leaflet. We also have a social prescribing service to look at your needs, local preventive services and local community-based support and refer you to these if wanted. Please ask for a referral to this service.

At Newburn Surgery we are committed to supporting carers.

• We will assess your own health needs if wanted. Please request an appointment for yourself when attending the Surgery to discuss what matters to you including your own health needs if wanted.
• You are free to request a health check from the Surgery separately if you want.
• If getting ill would mean that you would not be able to care for a dependent person, we can offer you a flu vaccination each year.
• If you need to plan for arrangements for care if you are going away or need hospital treatment then please talk to us about drawing up a plan for this.
• We aim to consult with you about the care we are providing and incorporate your views when making decisions. With permission from the person you are caring for, please make an appointment to discuss this by phone or at the Surgery.
• If you need help with getting appointments at the Surgery at times when you are free please talk to our receptionists.
• We offer e-consultations and phone consultations if you have issues that could be dealt with in this way and doing so would be easier for you.
• We can arrange for you to be able to order prescriptions either by phone or online on behalf of someone else, with their agreement, and to send these direct to the chemist
• If you are unable to leave the house because you are a carer we can arrange to visit you at home.
• We welcome carers to join our patient participation group to get your views about how the Surgery is run. Please see our patient participation page for more information.