Welcome to Newburn Surgery
Newburn Surgery has been offering excellent patient-centred health care for over 90 years. Our website is here to help you understand all the services we offer and how to access them. If you are already registered for online services, click here to access SystmOnline
*** Please avoid coming into the surgery unless you have an appointment ***
A HUGH thank you to our patients who are staying away from the surgery unless being asked to come in and see a docotor or nurse. You can still contact us in many different ways including eConsults, the contact form on this website, by email and telephoneing the surgery.
Coronavirus - *** Requests for Doctors notes (Med 3) & Letter to cover absence ***
In accordance with Government advice in response to the Coronavirus pandemic, it is inevitable that a number of employees will be required to quarantine themselves at home for 14 days because other
members of the household are showing symptoms. Under such circu mstances, your GP will not be able to issue a sick note as the time off work is not due to an illness, and is not affecting your ability to
work, but rather is a precaution to avoid transmission of any illness that is yet to produce symptoms.
Your employer needs to understand that the reason for this self isolation is to protect the welfare of your work colleagues and the wider community. If absolutely necessary, we understand that you may
be able to contact NHS 111 https://111.nhs.uk/isolation note to request confirmation of the suspected Coronavirus diagnosis, to show to your employer.
Whilst we appreciate this may cause some difficulties between you and your employer, these actions are in accordance w ith government guidelines. GPs have a responsibility to prioritise the assessment
and management of the healthcare needs of patients who are acutely unwell, rather than spending time dealing with requests for sick notes, particularly when it is not possible to issue a Med 3.
Additionally, for children who had taken time off school prior to the Government's decision to close schools with effect from 20 March 2020, there is no NHS requirement for GPs to provide letters to the
school to confirm this.
As I am sure you will appreciate, with the rapidly evolving p andemic situation, and the already existing pressures on GPs to meet the day to day demands from unwell patients, the practice is unable to
accommodate a school request for a GP letter. We hope that schools will work with parents to ensure any time off had been appropriately recorded, obviating the need for a doctor's note.
NOTICE **Coronavirus (COVID-19)**
We are updating the information here for you as and when new information is released and any changes are made you should know about.
Stay at home if you have either:
• a high temperature – you feel hot to touch on your chest or back
• a new, continuous cough – this means you've started coughing repeatedly
Do not go to a GP surgery, pharmacy or hospital.
You do not need to contact 111 to tell them you're staying at home.
Staying at home can help stop coronavirus spreading. There is new guidance and we recommend you read this.
Following government advice we are changing our appointment system from Monday 23rd March.
- Anyone who requests an appointment will need to speak to a GP first, reception will take your contact details and we will phone you back as soon as we can.This is so the doctor can assess you to decide if you can come in to the surgery to be seen.
- Currently appointments already booked with our doctors and nursing team will continue but please telephone if you would like to postpone or rearrange. We will be monitoring the situation closely and if required we may cancel current routine appointments.
- We are no longer sending out letters to patients with Long Term Conditions to come in for a review, so this affects our - Diabetic Clinics, COPD and Asthma Clinics and our annual Birthday Reviews. We will be keeping a waiting list for these patients.
- If you think your problem can be dealt with by email please use our e-consult service accessed via our website. This might be good for repeat fit notes/ medication that is not on repeat or any other problem that you think is appropriate
- Please do not turn up at the surgery without an appointment, please telephone or email first.
- Please request medication on line or via the NHS app where possible, and nominate a pharmacy for delivery.
We are still available for you, but these measures are being taken to protect vulnerable people and to protect our staff, as well as dealing with increased patient numbers and staff sickness. We understand how worried people are feeling, and we do not want to add to this worry - hopefully these measures will reassure you that we are working hard to stop unnecessary spread of infection whilst still being able to support people who need us.
*** ISOLATION NOTE ***
Use this service if you have to stay at home because of coronavirus and you need a note for your employer.
If you have to stay at home but feel well enough to work, ask your employer if you can work from home. If you can work from home, you will not need an isolation note.
Use the NHS 111 online coronavirus service if:
- you feel you cannot cope with your symptoms at home
- your condition gets worse
- your symptoms do not get better after 7 days
For region specific coronavirus information and advice in:
England visit nhs.uk
Primary Care Networks
Newburn Surgery is part of Newcastle Outer West Primary Care Network. More information and updates on our Primary Care Network page.
Social prescribing, sometimes referred to as community referral, is a means of enabling GPs, nurses and other primary care professionals to refer people to a range of local, non-clinical services. At the Surgery we have access to Ways to Wellness the social prescribing navigation service and our Primary Care Network Link Worker has a clinic every Thursday afternoon.
Spotlight On CARERS
A carer is anyone who cares, unpaid, for a friend or family member who due to illness, disability, a mental health problem or addiction cannot cope without their support.
At Newburn Surgery we are keen to identify which of our patients are carers. Please go to our Carers page for all the information on how we can help you.
Are you a Carer? Then you might he interested in this video entitled:
An integrated approach to the identification and assessment of carer health and wellbeing:
Other News and Information
Patient Participation Group
Did you know we have a Patient Participation Group?
The purpose of the Patient Participation Group is to help us access and use your ideas for new projects and gaining your views as to how the practice can improve and develop.
Visit Self Care
111 is the NHS non-emergency number. It’s fast, easy and free. Call 111 and speak to a highly trained adviser, supported by healthcare professionals.
Visit NHS 111
How likely are you to recommend this Surgery to friends and family if they needed similar care or treatment? Please spend 2 minutes to take the Friends and Family Test.
Take the Test
The NHS website. Take control of your health and wellbeing. Get medical advice, information about healthcare services and support for a healthy life.
Patient is one of the most trusted medical resources online, supplying evidence based information on a wide range of medical and health topics to patients and health professionals.