Healthwatch Survey - Update 

Outer West Primary Care Network says thank you!

The Outer West Primary Care Network is made up of six local GP Practices:

  • Denton Park Medical Group
  • Denton Turret Medical Group
  • Newburn Surgery
  • Parkway Medical Group
  • Throckley Primary Care Centre
  • Westerhope Medical Group

We recently partnered with Healthwatch Newcastle to run a survey gathering patients’ views on additional services, accessing the practices and how Covid-19 has affected their experience.

We wish to thank patients for their views, which will help us to improve health care to meet local needs and to tackle health inequalities in the area.

You can read the article and the full report on the Healthwatch website at

A paper copy of the report can also be obtained, on request, from the practice.


Healthwatch Survey

The PCN of which our surgery is a part of, is running a survey from Monday 18th Jan until Friday 12th of Feb. It is a survey to establish what services patients value, use, would like to see and how they access them. 

It is being run by Healthwatch in partnership with the PCN. The survey:

  • is a short survey which will take around 10 minutes to complete
  • is anonymous
  • has a prize draw to win 1 of 10 £25 Morrison vouchers which will be drawn after it closes

To complete the survey online follow this link:

If you are not able to fill the survey in online but would like to give feedback, there is a freephone number you can call and Healthwatch staff will complete the survey for patients over the phone . Tel: 0808 178 9282


Coronavirus - *** Requests for Doctors notes (Med 3) & Letter to cover absence ***

In accordance with Government advice in response to the Coronavirus pandemic, it is inevitable that a number of employees will be required to quarantine themselves at home for 14 days because other members of the household are showing symptoms. Under such circumstances, your GP will not be able to issue a sick note as the time off work is not due to an illness, and is not affecting your ability to work, but rather is a precaution to avoid transmission of any illness that is yet to produce symptoms.

Your employer needs to understand that the reason for this self isolation is to protect the welfare of your work colleagues and the wider community. If absolutely necessary, we understand that you may be able to contact NHS 111 for a note to request confirmation of the suspected Coronavirus diagnosis, to show to your employer.

Whilst we appreciate this may cause some difficulties between you and your employer, these actions are in accordance with government guidelines. GPs have a responsibility to prioritise the assessment and management of the healthcare needs of patients who are acutely unwell, rather than spending time dealing with requests for sick notes, particularly when it is not possible to issue a Med 3.

Additionally, for children who had taken time off school prior to the Government's decision to close schools with effect from 20 March 2020, there is no NHS requirement for GPs to provide letters to the school to confirm this.

As I am sure you will appreciate, with the rapidly evolving pandemic situation, and the already existing pressures on GPs to meet the day to day demands from unwell patients, the practice is unable to accommodate a school request for a GP letter. We hope that schools wi


New website for the Surgery

This new website went live on 20 Jan 2020. We hope that you will find it easier to navigate and better on mobile devices. We are keen to get you feedback so let us know if there are any problems by using our contact form.


Cervical Cancer Prevention Week -  20-26 January 2020

Logo for the Smear for Smear cervical screening campaign by Jo's Cervical Cancer Trust

How can you reduce your risk of cervical cancer?

We want to ensure all women and people with a cervix know how cervical cancer can be prevented.

This means:

  • Attending cervical screening when invited
  • Knowing the symptoms of cervical cancer and seeking medical advice if experiencing any
  • Taking up the HPV vaccination if aged 11-18
  • Knowing  you can find support and further information at Newburn Surgery

You can read more about HPV and Cervical Cancer here.


National Cancer Diagnosis Audit

The Surgery is participating in this audit which takes place every year looking at cancer diagnoses over the past year. It helps us to look at whether we can do any better on making early diagnoses of cancer and contributes to the national audit doing the same. There is a National Cancer Diagnosis Audit poster with more information.


Nurse Practitioner

Sister Elaine Robinson, our Nurse Practitioner, is qualified to deal with a range of minor illnesses in patients over 10 years of age such as cuts and grazes, strains and sprains, bites and stings, stomach upsets, ear and throat infections, minor scalds and burns, emergency contraception, cough and colds, sexual health advice and minor skin infections and rashes. She is also a qualified Nurse Prescriber. Please consider booking an appointment with Elaine rather than use a GP appointment.


Doctors in training

Dr Ruth Ralston, GP registrar, joined us in August for 6 months. She is in her final year of training to be a GP.

The practice also trains Foundation junior hospital doctors at the surgery under the supervision of Dr Julian Hargreaves. These doctors have had a full year of experience working on the wards in hospital and spend four months at the surgery gaining valuable experience in primary care medicine. Dr Fergus Houston started at the Surgery in December and will be with us until Apr 2021.


The Little Orange Book/Ill Children

The Little Orange Book is a new publication produced by Child Health Doctors in our CCG. It contains some invaluable advice on helping babies and young children when they are poorly. Download a copy of the Little Orange Book. Copies are also available in the surgery and may be useful in reassuring parents.

We do, however, understand parents' concerns when children are ill, especially if this is sudden. We will always offer an ill child a same-day appointment and this is likely to be quicker than waiting at A&E.


Ways to Wellness

Ways to Wellness is a new service available in the west of Newcastle aimed at those aged 40-74 who are living with a long term condition such as Diabetes, Asthma, COPD, Heart Disease, Epilepsy or Osteoporosis. It is designed to provide non-medical support to help people to change their lifestyles and improve their health. The doctors and nurses at Newburn recommend this programme and are very happy to refer suitable patients to the Ways to Wellness team. Just ask the nurse or doctor. Further information is available on the Ways to Wellness website.


Wi-Fi Access

The surgery is wi-fi enabled and we wish to offer this as a free service for patients. Username and password details are available in the surgery


Telephoning the Surgery

Our patient group recently debated the results of our annual patient survey and asked us to produce this briefing note on Telephoning the Surgery in the hope that it will save time and frustration when telephoning us.


The Great North Care Record

The surgery has now enabled record sharing with the Great North Care Record. GPs, hospitals and other relevant Health and Social Care agencies providing care to patients in the North East are co-operating to allow access to key information within GP records, such as significant health problems, test results, medication and allergies. A clinician such as an A&E doctor will always ask your permission before viewing this information. Further information is available in our Privacy page or you may wish to look at the patient leaflet. We believe that sharing this information with other clinicians is in your interests, however you have the right to opt out of this arrangement by completing the Medical Record Sharing Opt Out form. There is also further information available through the Great North Care Record website.

Reviewed Jan 2020

Website AccessibilitySurgery NewsContact the PracticeFind us on FacebookConditions and TreatmentsFind Local Services

NHS 111

111 is the NHS non-emergency number. It’s fast, easy and free. Call 111 and speak to a highly trained adviser, supported by healthcare professionals.

Patient Survey

How likely are you to recommend this Surgery to friends and family if they needed similar care or treatment?  Please spend 2 minutes to take the Friends and Family Test.


The NHS website. Take control of your health and wellbeing. Get medical advice, information about healthcare services and support for a healthy life.

Patient UK

Patient is one of the most trusted medical resources online, supplying evidence based information on a wide range of medical and health topics to patients and health professionals.

Top of Page