QUALITY IMPROVEMENT

The Surgery aims to provide the highest standards of care. We are taking a number of steps to ensure that we are doing this.

 

Audit and Protocols

We look regularly at the care we provide for certain chronic health problems. Protocols set out the care we plan to provide. Audit examines the care we are actually providing to identify when our care does not meet the standards we have set and to improve by targeting those patients for whom care could be improved. With the advent of the new contract for general practice in 2004 many audits have been included as part of the contract targets.

Increasingly protocols and guidelines are set nationally by organisations like the National Institute for Clinical Excellence (NICE) and locally we have an annual programme of quality improvement through our Care Commissioning group Newcastle Gateshead CCG. We follow these guidelines. Our practice pharmacist looks regularly at prescribing quality to ensure that it is cost effective and to respond to any national safety concerns. The CCG practice development programme includes work on ensuring appropriate referrals, avoiding unnecessary admissions to hospital and good quality chronic disease management.

 

Clinical Governance

Clinical governance covers a number of areas aiming to ensure the work of the Surgery is safe and of a good standard. This includes work on information governance - keeping your information secure and accurate. Further details are available on the NHS Digital information governance section. The Surgery complies with requirements and has completed information governance toolkit and training. Other areas of clinical governace include looking at significant events to learn from any problems that have arisen and reviewing any complaints that the Surgery receives, which we do each year.

 

Contract for General Practice

The new contract for general practice lays down detailed criteria against which practice performance can be judged together with standards to be met. Full contract details are given on the NHS England GP contract website. This covers the Quality and Outcomes Framework which lays down the criteria and standards to be met for good clinical care and details of extra Enhanced Services which the Surgery provides.

 

Care Quality Commission

The Surgery is registered with the Care Quality Commission who are responsible for ensuring care standards. Our certificate of registration gives the services for which we are registered and this is our Statement of Purpose. The surgery underwent a successful CQC inspection in October 2015 and this is the inspection report on the CQC website

 

National Diabetes Audit

The Surgery is participating in this important national project about Diabetes care and treatment in the NHS. The project is designed to improve understanding of the quality of care for people with Diabetes. This will involve collecting certain information about the care of diabetic patients. Further details regarding the audit. Diabetic patients have a right to opt out of this collection and those wishing to do so should contact reception. The data will be collected sometime in June or July.

 

National Cancer Diagnosis Audit

The Surgery is taking part in the National Cancer Diagnosis Audit looking at patients who have been diagnosed with cancer to see if diagnosis could have been improved and learn any lessons for the future. 

Updated Jan 2020

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